Privacy Policy

TALK2U Privacy Policy

This Privacy Policy is an “agreement” between “Talk2U· (“Talk2U”, “us”, “we” or “our”) and “you” (“Talker”), referencing to a member of our community that voluntarily expressed interest in participating on different projects of Talk2U by giving feedback on the drafts of our script stories, expressing your opinion on different relevant topics, testing our prototypes and pilot bots or even, but not limited to, being part of ideation sessions to co-create new stories and participants whose personal data we collect, use and process.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, access and delete your information. This Privacy Policy applies to all of the services offered by Talk2U and its affiliates.

If you are signing up to become a Talker, please read this Privacy Policy carefully to understand our treatment and use of personal data.

For everyone at Talk2U protecting and respecting your privacy is important. This is why this Privacy Policy is written as clearly as possible, to give you all the information you need, in an understandable way, so you can make an informed decision on whether you would like to participate in our chat stories or not.

**Changes to this policy. **We may change this Privacy Policy from time to time. We always indicate the date the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Executive Summary

  1. Identity of Controller. The Controller is Talk2U LLC - 777 Brickell Ave Ste 1210, Miami, FL, 33131 and the Data Controller Officer can be reached at privacy@talk2u.org

  2. Data Purpose: Research. Talk2U conducts research on human behaviour. All data including User Content if any is anonymized before use for research purposes. This research looks at how different activities on Digital platforms or Chatbots impact mental well-being measures or human behaviour. Talk2U may use User Content and other data collected from the User in accordance with the Agreement for the purpose of this research. Research and outcomes are key to helping Users make real change and progress in their lives.

  3. Data Collection. Data collected will apply to one or more of the following legal basis: (i) consent, (ii) legitimate interest or (iii) contractual necessity, and it will be collected directly from you through the conversations with our chat stories, or other online or offline activities you accept to participate in. Only specific data is automatically transferred to us from chat platforms you are signed in to, like name, phone number, user id and/ or time zone. We do not knowingly collect information about children under 13 (or applicable laws) without parent consent.

  4. **Data Usage. **Your Data may be subject to the following process activities: (i) storage and other processing necessary to provide, maintain and improve the Service; (ii) to provide technical support to the user; (iii) create a dashboard with relevant information about experience and users demographics; (iv) and disclosures as required by law or otherwise set forth in the Agreement.

  5. Data retention.

    We will not retain sensitive personal data or information for longer than is required for the purposes for which such information may be lawfully used or is otherwise required under any law for the time being in force.

  6. Data rights.

    You have the right to access and review personal data we hold about you, to rectify any personal data held about you that is inaccurate, to request the deletion of personal data held about you, and the right to request the suspension of the processing of your personal data. You can exercise your rights by contacting us at privacy@talk2u.org

  7. Data transfers.

    Your personal data may be transferred, stored and processed in one or more countries outside the European Economic Area (“EEA”) or the UK, for example, when one of our service providers uses servers or equipment based outside the EEA or UK.

Processing of your personal data​ through our chat stories

If you choose to become a Talker, you will be asked to provide an email address and your name, so we can identify you and comply with potential requests to delete or access your data, as well as send you emails to invite you to the different opportunities to participate in our projects. We won’t spam you or distribute your personal data to any third party for marketing purposes.

You can unsubscribe at any time and the personal data you’ve provided to become a member will be deleted and data that has not been processed to that point, will be deleted as well. However, all the data processed prior to that request will be kept confidential and anonymous until the period declared for the processing.

In this case, all of the information kept will not be anonymized for contractual reasons so we are able to fulfil our obligations with you. When processing at scale, we will aggregate your information and no information provided will be made public in a way that it can be identifiable to you.

How do we collect data?

Most information we process is collected directly from you when you voluntarily subscribe to become a Talker through our bot and/or have conversations with our chat stories, as well as activities we invite you to participate in.

Other types of personal data may be obtained from third party chat platforms we use to provide our services, like Facebook or Telegram, which may include your name, phone number, user id, time zone or even behavior like date and time you’ve interacted with the chatbot.

This connection is necessary for the chatbot to function properly, and even though we might not store the data, we will always have the ability to retrieve the basic information stated before in accordance with your Privacy Settings on those third party platforms. Therefore Talk2U shall not be liable for data missed use at this stage and will not hold responsibility in safeguarding issues since there are third party actors involved in data management, such as the platforms.

However, to deliver better confidentiality practices, Talk2U will anonymize information in dashboards and reports to remove any traces of specific user information that can make it identifiable. Access is only granted on a need-to-know basis to those people whose roles require them to process your personal data and have access to identifiable personal information since access to these user’s information is unavoidable when working within those platforms via their API and fanpages.

What type of data do we collect and to what purpose?

Talk2U shall process Data, depending on the topic, only for the following purposes:

  • (i) to perform, create, develop, operate, deliver, maintain and improve products and services provided or made by Talk2U;

  • (ii) to elaborate aggregate reports in order to provide effective digital tools for behavioural change and to recommend new public policies to address the topic; and

  • (iii) to comply with other reasonable instructions provided by our Client.

  • (iv) to communicate with the user about new Services, products or services

  • (v) Law accomplishment or enforcement

When you use the Services, we may collect and process different personal data about you. The personal data we process, the basis of processing and the purposes of processing are detailed below. Sometimes, these activities are carried out by third parties (see “Who does Talk2U share data with?” section below).

Unfortunately, due to the nature of our services, for the time being we can’t discriminate between data that can be collected and processed and some that can’t. So if you continue with the experience, all of this information will be processed.

Sensitive personal information. If you send or disclose any sensitive personal information to us (such as when you submit user generated content to the chatbot or surveys, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership), you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not provide it. You may use your data protection rights to object to processing of this sensitive personal information, or to delete such information.

Personal DataLegal Basis of processingPurpose of processingDuration
Personal Data Talker subscription: First name and email address.Basis of processing Contractual necessity ConsentPurpose of processing This information will only be processed for people subscribing to become a Talker. We use this information to send you invites to participate in different user activities like testing bots, interviewing with our team about certain topics, giving your opinion on focus groups or co-creating solutions to address pressing topics to help us gather feedback and make adjustments from a user-centered approachDuration Until the participant unsubscribes. You can unsubscribe at any time by clicking the unsubscribe link in each email or by sending an email to unsubscribe@talk2u.org
Personal Data Automatic data: URN in Telegram, User id in Facebook Messenger, Phone number in WhatsappBasis of processing Contractual necessityPurpose of processing All platforms we interact with provide us with a personal id assigned to you to become a unique user. This is the way we have to process information without exposing your identifiable personal data.Duration Until the participant that chose to become a Talker unsubscribes or does not interact for 1 year with any of our platforms and chatstories Or until the reports have been published
Personal Data Conversation data: Information provided by you in open questions regarding personal experiences about the topics the chatbots are addressing, quick replies you have selected, and any data, text, graphics, video, messages or other materials generated through your interactions with Talk2U. Also demographic data like age, gender, race and location you provide.Basis of processing Contractual necessity Consent Legitimate interestPurpose of processing This information enables us to analyse the topic we are addressing, to create reports that can boost public policies or to set the topic in other organizations’ agenda. It also helps us design experiences and stories that align to our target audience belief systems, needs, limitations and motivations to create change around certain topics. We want to ignite conversations that make a positive impact on people’s lives. The analysis and visualization of this information publicly will always be kept anonymous and aggregated via a digital dashboard or other type of reports Remember that if you subscribe as a Talker, your personal info will not be stored anonymous to be able to comply with the services, such as inviting you to special events, participating activities or testing to name a few. But will be aggregated before processing in the reports.Duration Information will be stored until reports are published and/or sent to public policies decision makers, or to companies that want to help catalyse impact via funding our initiatives to help more people.
Personal Data Satisfaction data: Bot performance, ratings, responses to satisfaction surveys or state measures you claim regarding topics addressed during the interventions or other materials generated through your interactions with Talk2U.Basis of processing Consent Legitimate interestPurpose of processing We collect this information to enable us to measure our impact, understand the effectiveness of our interventions and improve our Services to you and other users. This information is anonymized and aggregated to analyze results. But if you subscribed as a Talker, it will not be stored anonymously.Duration Until the chatbot you’ve interacted with is inactive.
Personal Data Interaction with us in other platforms (not chatbots): Your data on Opinion Polls, Surveys, Votations on topics, one on one interviews, focus groups or performance and acceptability questionnaires about the chat stories.Basis of processing Contractual necessity Consent Legitimate interestPurpose of processing Being part of our Talker community we will offer the possibility to participate in different activities related to our needs to have a user-centered approach in our creations. Contact information you provide may be used to reach you about these opportunities or other promotional, marketing and business purposes, as permitted by law. If you participate via forums, blogs, social media pages or any other platform that allows open & visible conversations, the content you provide on these channels will be considered “public” and is not subject to privacy protections.Duration Until the end of the project.

How is your personal data stored and secure?

Talk2U operates and uses appropriate technical and organizational security measures to protect your personal data. Data collections are stored respecting anonymity and confidentiality procedures in all available cases. TALK2U makes a great effort to keep your conversations private and secure by taking measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

You are also responsible for protecting your personal data since all conversations might be stored in your devices and apps used from third party providers such as but not limited to Facebook Messenger, Whatsapp, Telegram or Instagram to mention a few. You should take all security measures to safeguard your credentials, passwords and username that allow you to access and login and might be subject to security breaches. Unfortunately, we cannot guarantee the security of the personal data you provide since no system is 100% secure, so we will make our fullest efforts but Talk2U will not be held liable for unintentional disclosure of your personal data.

Storage of personal data​

We will keep your personal data for as long as it is necessary to fulfil the purposes for which it was collected as described above and in accordance with our legal and regulatory obligations. Sometimes in accordance with academic procedures, data used to develop a paper is required to be saved for a certain period of time. If that information differs from the information we provided when you started your conversation in one of our chat stories, we will update our privacy policy to inform you.

Who does Talk2U share your information with?

Talk2U does not share your information with third parties, except as provided below:

  1. Universities and other partners exclusively for analyzing, evaluating and providing effective tools for behavioural change or reporting on topics to encourage public policies reference to burning issues. The results of the study do not contain your messages with Talk2U unless otherwise instructed by you. In all cases, unless expressed differently in the related privacy policy of the project you participate in, this information will be shared anonymously.
  2. Service providers, such as IT providers involved in the development and maintenance of services provided and Cloud storage providers to store the information you provide and visualize it in a fast and friendly way. They will be subject to contractual restrictions prohibiting them from using the personal data of our members for any other purpose,
  3. **Government, law enforcement officials or private parties as required by law. **Talk2U may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) enforce the terms and conditions that govern the Service; (c) protect our rights, privacy, safety or property, and/or that of you or others; and (d) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
  4. Entity acquiring or merging with Talk2U: in case of a merger or sale proposal of Talk2U by another entity, we may share information while a due diligence exercise is being carried out or during the transitional process, provided that the information disclosed continues to be used to the purpose permitted and consented by you by this Privacy Policy by the new entity acquiring the information.

What are your rights?

There are several rights you may be entitled to according to the data protection legislation in your country, which may be the following:

  1. The right of access: enables you to check what type of personal data we hold about you, what we do with that personal data and, if needed, to receive a copy of this personal data; this right also allows you to:
    1. The right to rectification enables you to correct any inaccurate or incomplete personal data that we hold about you;
    2. The right to erasure enables you to request that we erase personal data held about you in certain circumstances; and
    3. The right to data portability enables you to receive your personal data in a structured, commonly used and machine readable format and to have that personal data transmitted to another data controller.
  2. The right to be forgotten: states that data must be erased immediately after it is no longer needed for their original processing purpose or you have withdrawn consent
  3. The right to be informed: as we are detailing in this privacy policy, we are providing as much information as possible in a friendly way for you to understand what we do with your data, why we do it and for how long.
  4. The right to lodge a complaint with supervisory authorities: we will try as hard as we can to comply with your requests, but if you are still unhappy please let us know using our contact info. However, you also have the right to complain to your local Data Protection Authority if you prefer.

Note that we will require you to take steps to verify your identity in accordance with applicable law, and in cases where the data has already been processed, some rights might not be able to be applied to published documents. However, these studies will maintain anonymization.

Unfortunately, our chat stories do not have the possibility of selecting which information is saved or not. It’s an all or nothing condition. So we may not comply with the right to restrict processing of your personal data. But you can opt out of the whole experience and request an erasure.

If you wish to exercise any of the above rights, please contact us (see “Contact Us” below).

Third parties’ compliance with law regulations

Since our chat stories are hosted in third party chat platforms, you shall be bound by their Terms and Conditions, Privacy Policy, Cookies Policy and any updates on the fine print of that Platform given that you must have an account to be able to access the bot. Some of your rights must be explicitly executed on all parties.

Even if we eliminate your data from our databases, this does not mean that the conversation taking place within that platform will be erased on your end, unless you do it yourself.

However, please note that even if you eliminate it on your end, it does not mean that we ceased to have access to it since we might have a copy on our own servers or information might have been transferred to one of our partners. So please, remember to send us your request in a timely manner to privacy@talk2u.org

Children’s information​

Our chat stories are not targeted to children under 13 (or other age as required by local law), and we do not knowingly collect personal data from children. If you learn that your child has provided us with personal data without your consent, you may contact us as set forth below. If we learn that we have collected any personal data in violation of applicable law, we will promptly take steps to delete such personal data and terminate the child’s account.

Transfer outside the European Economic area/UK​

Your personal data may be transferred, stored and processed in one or more countries outside the European Economic Area (“EEA”) or the UK, for example, when one of our service providers uses servers or equipment based outside the EEA or UK.

We are also a 100% remote company which allows our team to work everywhere in the world, but we take organizational measures like encryption of databases and confidential mode on emails to safeguard your privacy, fundamental rights and freedom, and also exercise your rights.

Identity of the controller of personal information​

In some chat stories, controllers may be third parties, such as a University performing research on a certain topic and we will act as processors. This information will be available on the specific privacy policy of each experience which will be subject to your acceptance prior engaging in conversation with the chatbot.

The Controller for Movimiento Talkers is Talk2U LLC - 777 Brickell Ave Ste 1210, Miami, FL, 33131 and the Data Controller Officer can be reached at privacy@talk2u.org

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